Responsible Gaming at el99
We believe gambling should always be fun, never a source of stress or harm. el99 provides every player with the tools and support needed to stay in control.
el99 is strictly for players aged 21 and above. Underage gambling is illegal and strictly prohibited on this platform.
Gambling is an enjoyable leisure activity for the vast majority of players on el99. However, el99 recognises that for a small number of people, gambling can become problematic. Our responsible gaming programme exists to give every player the information, tools and support they need to ensure that their gambling remains safe, affordable and within their control at all times.
All responsible gaming tools on el99 are available to registered players free of charge, directly from the account settings panel. There is no waiting period to activate a protective tool — all limits and restrictions take effect immediately. Once a limit is set, it cannot be loosened before its chosen time period expires. This is by design: our tools are built to protect you when you need it most, not to be worked around.
Player Protection Tools
Six tools available to all registered el99 players at no cost, activated instantly from account settings.
Deposit Limits
Set a maximum deposit amount per day, week or month. Once your chosen limit is reached, no further deposits are accepted until the limit period resets. Limits can be lowered at any time with immediate effect. Raising a limit requires a 7-day cooling period before the higher limit applies — protecting you from impulsive increases.
Loss Limits
Set a maximum net loss per day, week or month. When your losses reach the limit within the chosen period, your account is automatically restricted from placing further bets until the period ends. This tool ensures that a losing streak cannot spiral beyond what you have pre-decided is affordable.
Session Time Reminders
Set a time reminder that alerts you after a chosen duration of continuous play (e.g. 30 minutes, 1 hour, 2 hours). The reminder appears as an on-screen notification so you can decide whether to continue or take a break. It does not automatically end your session — it simply ensures you stay aware of how long you have been playing.
Cooling-Off Period
Take a short break from gambling by activating a cooling-off period of 24 hours, 7 days or 30 days. During a cooling-off period your account remains open and withdrawals can still be processed, but you cannot log in to gamble. No promotional communications will be sent during this time. The cooling-off period cannot be cancelled early once activated.
Self-Exclusion
Request a longer voluntary suspension of your el99 account for a period of your choosing — from 30 days up to a permanent closure. Self-exclusion is the strongest responsible gaming tool available. Once activated, all access to the gambling features of your account is suspended for the chosen period. Permanent self-exclusion cannot be reversed.
Reality Check Notifications
Enable periodic in-session pop-ups that show you a summary of your current session: how long you have been playing, your net win or loss for the session, and the total amount wagered. Reality checks help you make an informed decision about whether to continue playing, without having to navigate away from the game.
Recognising Warning Signs
Honest self-awareness is the first step. These are common indicators that gambling may be affecting your wellbeing.
Gambling with money needed for essential bills or food
Feeling anxious, irritable or depressed when not gambling
Spending more time gambling than originally intended
Chasing losses with bigger bets to try to win back money
Hiding gambling activity from family or friends
Borrowing money or selling assets to fund gambling
How to Activate Your Protection Tools
Four simple steps to set up responsible gaming controls on your el99 account.
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1
Log in to Your Account
Access your el99 account using your registered mobile number and password. All responsible gaming tools are found within your account settings panel, which is accessible once logged in.
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2
Open Account Settings
From the main menu, navigate to Account Settings and select the Responsible Gaming tab. You will see all available tools listed with their current status and any active limits already in place.
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3
Choose and Configure Your Tool
Select the tool you wish to activate (deposit limit, loss limit, session reminder, cooling-off or self-exclusion). Enter your chosen values or time periods. Review the terms — specifically note that protective restrictions cannot be loosened before their period expires.
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4
Confirm Activation
Confirm your selection. The tool activates immediately with no delay. You will receive a confirmation message at the contact details registered to your account. If you need help at any step, our customer support team is available 24/7 and can guide you through the process.
Self-Exclusion: A Closer Look
What happens when you self-exclude from el99, and what protections are in place.
Self-exclusion is a voluntary decision to suspend your own access to el99's gambling services for a period you choose. Available periods range from 30 days to permanent closure. Once you submit a self-exclusion request, your account is suspended within minutes and you will no longer be able to log in to play. Any pending withdrawal requests at the time of self-exclusion will be processed and paid to your verified payment method.
During the self-exclusion period, el99 will: disable all login access to gambling features, stop all marketing and promotional communications to you, and take reasonable technical steps to prevent you from re-registering with the same identity details. el99 recommends that self-excluding players also use device-level parental controls or website blocking software to reinforce their own exclusion, as no technical system can guarantee prevention of access in all circumstances.
Permanent self-exclusion results in the irreversible closure of your account. This decision cannot be reversed under any circumstances once the exclusion has been confirmed. If you are considering permanent self-exclusion, we strongly encourage you to speak with our customer support team first, who can explain all available options and ensure you have access to any outstanding balance before your account closes.
Underage Gambling Prevention
el99 takes its obligations to prevent underage gambling seriously and employs multiple measures to this end.
el99 requires all registering players to confirm that they are aged 21 or above at the point of registration. All accounts are subject to age verification as part of the KYC process, which requires government-issued identity documentation confirming date of birth. Accounts where age cannot be verified to the required standard will be suspended pending verification and no withdrawals will be processed until verification is complete.
If you are a parent or guardian and are concerned that a minor in your household may have accessed or be able to access el99, please contact our customer support team immediately via the email address on this site. We will take all reasonable steps to investigate and, where necessary, suspend the account in question. We recommend that parents and guardians use parental control software to restrict access to gambling websites on shared or household devices. Many free parental control tools are available for Android and iOS devices.
Getting Help and Support
If gambling is affecting your life, please reach out. Help is available and taking the first step is a sign of strength.
el99 Customer Support — 24/7
Our customer support team is available around the clock to assist with activating responsible gaming tools, processing self-exclusion requests, or simply to talk if you are concerned about your gambling. Contact us via the email address listed at the bottom of this page.
Email Support
For non-urgent responsible gaming enquiries, account limit requests, self-exclusion applications or KYC-related queries, you can write to our support team at any time. We aim to respond to all responsible gaming emails within 4 hours.
External Support Resources
If you feel you need professional counselling or support beyond what el99 can provide, we encourage you to seek help from a qualified mental health professional or addiction support service in Bangladesh. Speaking to a doctor, psychologist or licensed counsellor is a positive step. el99 supports your right to seek external help at any time.
Our Commitment to You
The principles that guide how el99 approaches player safety and responsible gaming every day.
el99 is committed to operating a gambling platform that puts player welfare at its centre. We monitor account activity for indicators of potential problem gambling behaviour and, where our systems identify a concern, we may proactively reach out to a player to offer support, information and access to responsible gaming tools — even if the player has not asked for help. This proactive approach is part of our duty of care to everyone who uses the platform.
We believe responsible gaming is not a compliance checkbox — it is the foundation of a trustworthy platform. Every tool we build, every policy we enforce, and every member of staff we train is part of our commitment to ensuring that gambling on el99 remains an activity that players choose freely, enjoy safely and can step away from at any time.
el99 also recognises that responsible gaming practices must evolve alongside the platform. We review our responsible gaming tools, policies and player monitoring processes at least annually, and we update them in line with best practice and player feedback. If you have a suggestion for how we can improve our responsible gaming offering, please contact our support team — we genuinely welcome it.
Play Smart. Stay in Control.
Responsible gaming and great entertainment go hand in hand at el99. Set your limits, explore our games, and always play within your means.